Self Support Options
If you are having trouble logging in, it may be the browser, try these options....
Option 1. Close all your Internet Explorer windows. Reopen IE and try again.
Option 2. Switch to another browser, such as
If you are having trouble opening pages with PDF forms displayed, we suggest:
Upgrade or Reinstall
Adobe Acrobat Reader
Assistance by Phone
Call for assistance at (214) 501-8625
in Dallas. We may be on the other line with a student, so
leave a message so we can call you back!
We're available Monday through Friday 9 AM to 5:30 PM CST, but we do provide assistance, as needed, on the evenings and
weekends, so please leave a message or send an email.
Support During Your Course
When you are logged into the site, you can contact us from whatever page you are using and we'll know right where
you are by using the "Send a message" box on the right side of the page.
Live Remote Technical Assistance
While working with our support staff, we may coordinate with you to temporarily connect to your computer
through a secure connection that will allow us to see your desktop and help you diagnose your connection issues.
We use a software called TeamViewer
, which is a secure solution for user-authorized
remote computer control.
You must provide us with the generated code so we can access your computer.
The code changes after each session, so we will not have ongoing access.
TeamViewer QuickSupport is simple and runs immediately without installation.
Step 1. Download TeamViewer Quick Support
First, download the secure TeamViewer QuickSupport remote control software.
To start working with TeamViewer you have to download and launch it by clicking "Run" in the Security Warning window.
In Windows explorer, the download could look like this depending on the version of your browser. Look for the "Run
Step 2. Begin Support Session
To start remote desktop sharing you simply need to provide us with the 9 digit ID and 4 digit password.
Your computer is ready for us to control so we can assist you!
Step 3. End Support Session
To end our session, we will close the session or you can simply click the X in the bottom right corner of your screen and we will no longer have access to your computer.